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SHIPPING POLICY

Shipping Overview

At www.xiaohenzhendhenhshhh.com, we prioritize seamless delivery for our curated selection of lifestyle essentials. Our team meticulously processes all orders within 1-2 business days, ensuring your carefully chosen items are packaged with care. Whether you're updating your seasonal wardrobe or exploring timeless accessories, our logistics network is optimized for reliability. We partner with trusted carriers to bridge the gap between our warehouse and your doorstep, maintaining rigorous quality checks at every stage.

Shipping Timeframe

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination proximity and carrier capacity. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. These rates apply to most items in our collection, with exceptions clearly noted on product pages. Expedited services are available during checkout for time-sensitive deliveries, with pricing calculated based on package weight and destination.

Shipping Regions

Currently serving North America, the European Union, and select Asian territories, we continuously expand our global reach. Restrictions apply to certain remote locations and countries with complex import regulations—these are automatically flagged during checkout. For real-time availability in your region, enter your postal code in our shipping calculator before finalizing your order.

Order Tracking

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing your unique tracking number and carrier links. Our system updates tracking information every 12-24 hours, accessible through both your account dashboard and the carrier's website. For consolidated shipments with multiple items, you may receive separate tracking numbers which will all appear in your order details.

Delayed or Lost Shipments

While we strive for flawless delivery, occasional delays may occur due to weather events or customs inspections. If your package exceeds the estimated delivery window by more than 5 business days, please contact our support team at [email protected] with your order number. We'll immediately initiate carrier investigations and keep you informed throughout the resolution process, including replacement or refund options when necessary.

Customs & Import Duties

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their local authorities. These charges vary significantly by country and are determined solely by government agencies. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. For accurate estimates, we recommend consulting your national customs website before placing orders.
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