You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team as soon as possible with your order number and cancellation request. We recommend submitting cancellation requests during our business hours (9:00 AM to 5:00 PM EET, Monday through Friday) for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
Some items may be exempt from refunds, such as perishable goods, custom products, or items marked as final sale. These exceptions will be clearly noted on the product page at the time of purchase.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation before contacting us again about the same refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaohenzhendhenhshhh Hellenic Ltd.
Address: 45 Akadimias Street, 106 72 Athens, Greece
Phone: +30 21 0835 6174
Email: [email protected]
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern European Time (EET). We strive to respond to all inquiries within 24-48 hours during business days.
